Embroidering towels is not easy, it depends on the fabric and is different for each motif.

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You will receive the products as they are offered. We do not make any changes or implement any change requests, as this is not covered in the sales price and we cannot cover this without charging for the effort.

We often provide zip files for our bundles and products. You can unzip a file very easily on Windows without the need for additional software.

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We often provide zip files for our bundles and products. You can unzip a file very easily on Mac without the need for additional software.

We currently deliver only as we offer. At the moment we do not offer a resizing service.

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Opening hours: Please look at our opening hours when we work and when we answer. The opening hours are limited to 8 hours, but that doesn't mean that we stop working then. Besides the support during the hours we have to do other things. ...

Some designs or fonts have many jump stitches. This happens with designs or fonts that are intended to be fringed.

t can happen that a device or the software used does not display a preview image of the PES file.

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The product is handmade and will only be manufactured after the order has been placed. Delivery within 5 to 14 business days once payment is complete.

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Basically, hand washing with a mild detergent is recommended.

Bobbin thread is a particularly thin thread made of 100% polyester and is available in different colours.

This can happen. We deliver the PES format in version 1. Apparently the newer machines don't understand it properly.

Our products include different formats for different embroidery machines. Therefore you can only download the file that contains all formats.

Our offerings do not include BX files because the BX file format has not been disclosed and we will not painstakingly convert the files to a BX by hand.

To prevent the fabric from warping during embroidery, stabilize it with, for example, Super Strong Cut Away from Madeira.

Three conditions can lead to this The media is not listed in the embroidery machine manufacturer's compatibility list. Check there which media is recommended for your embroidery machine.

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This is not due to the file, there are no commands for the machine that the bobbin thread is brought up. This is a setting problem on the machine.

This is due to the bobbin thread, so an embroidered image can not look good from the back. The embroidery file is optimized for the front, there is no bobbin thread.

Please describe step by step exactly how you proceeded, complete with pictures showing the process. We would like to reproduce this on our machine.

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